Question 1

How does the free trial work?

Accepted Answer

Every paid tier comes with a 30-day free trial — no card required. When it ends you drop to the Free tier (15 trays/week, 1 seat). No data loss, no hard paywall: upgrade whenever you are ready.

Question 2

Can I cancel anytime? What happens to my data?

Accepted Answer

Yes. Cancel from settings at any time and you move to Free at the end of your billing period. Your orders, plans, batches and customers stay yours — export everything to CSV whenever you like.

Question 3

Do chefs and retailers pay anything?

Accepted Answer

No. B2B accounts on Tatsoi are free for buyers. Buyer payments go straight to your farm through your own gateway — never through MicroFarm Manager.

Question 4

Which currencies and payment methods do you support?

Accepted Answer

In India we bill in ₹ via Razorpay with UPI, cards and autopay (annual-first). Everywhere else we bill in $ via Dodo Payments as Merchant of Record.

Question 5

Is this only for microgreens?

Accepted Answer

No. Microgreens, herbs, edible flowers and mushrooms each keep their own cycle — trays, pots, stems or blocks. Leafy greens fit the same planner.

Question 6

Does it work for hydroponics, aquaponics, or a vertical farm?

Accepted Answer

Yes. Racks, vertical rooms, hydroponics, aquaponics, soil and substrate all use the same loop. We do not run your pumps or your fish. We run orders, crop plans, tasks, harvest, pack, delivery and invoices — whatever the room looks like.

Question 7

How long does onboarding take?

Accepted Answer

Most farms commit their first crop plan in their first session. Import customers and varieties from a CSV, set your grow cycles, and the planner takes it from there. Commercial and Scale farms get a guided setup call.

Question 8

What hardware do I need?

Accepted Answer

None. MicroFarm Manager runs in a browser and on the phones your team already has. A Bluetooth scale and label printer become optional add-ons later.

Question 9

Do you support multiple grow rooms or facilities?

Accepted Answer

Yes. Commercial includes 3 grow rooms and Scale includes 10, with more available at $15 / ₹399 per room per month ($150 / ₹3,990 per year). Plans, capacity and analytics roll up across rooms.

Question 10

What happens if I exceed my tier’s tray cap?

Accepted Answer

Caps count trays sown per week, measured from real sow events. If you run over, we’ll let you know and never block a sow mid-week — talk to us about moving up a tier or adding capacity.

Question 11

Why are caps measured from sow events?

Accepted Answer

Because that’s what reflects real production. It keeps pricing fair for small farms, and it can’t be gamed by under-logging.

Question 12

Does it work offline?

Accepted Answer

Yes. The staff app captures tasks, harvests and proof of delivery without signal and syncs automatically when it reconnects.

Straight answers, no small print.

Trial & billing

Crops & systems

Setup & onboarding

Limits & plans

Run this week from the order, not the spreadsheet.